© 2019 by NiteSite, LLC.

SHIPPING & RETURNS

SHIPPING POLICY

We endeavor to ship items within a 1 or 2 day period, however, office hours are Monday - Friday 9 am - 4:30 pm which may delay any shipments if ordered during a weekend period.

We also attend trade shows, which take s away from the office from time to time, if this is the case we will ship your items as soon as we return to the office.

​​RETURN & EXCHANGE POLICY​

We offer a 10 day trial period for all our scope mounted and handheld products, if you are not satisfied with the item and wish to return it, notify us within that 10 day period, (starting from the day you recieved the item) and return it to us for a full refund. The items must be returned in perfect condition to enable us to refund you in full.

However, please contact us to discuss any issues that you may have, so that we can resolve them for you.

Our product warranty period is 2 years, with the exception of the Sentinel range, (Handheld) and any lithium ion batteries that come with a 1 year warranty period. 

If there is an issue with your item, we offer an excellent customer care service. Contact us to notify us of the issue ASAP so that we can issue you with a return shipment label. We have an in-house repair department, which will repair your item quickly and return it to you in fully working order within a few days*. 

*Depening on your location and our work schedule at the particulat time.

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